Frequently Asked Questions

Everything you need to know about shopping with Poppy & Peonies.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within North America. Express shipping options are available at checkout if you need your fashion fix sooner.

What is your return policy?

We offer a 30-day return window for all unused items in their original packaging. Please note that items marked as 'Final Sale' cannot be returned or exchanged.

Are your products vegan-friendly?

Yes! We take pride in being a cruelty-free brand. All of our bags and accessories are crafted from high-quality, durable vegan leather.

Do you ship internationally?

Currently, we ship to customers across Canada and the United States. We are working on expanding our shipping zones to more countries in the near future.

How do I care for my Poppy & Peonies bag?

To keep your bag looking its best, simply wipe it down with a damp cloth and mild soap. Avoid harsh chemicals and store it in a cool, dry place when not in use.

Can I change or cancel my order after it's been placed?

We process orders quickly to ensure fast delivery. If you need to make a change, please contact our support team within 1 hour of placing your order.